1. Scope of this policy
This Privacy Policy applies to information collected by The Project Jugaad through the public website, business registration flow, and active use of Furniture Billing Portal by approved businesses and their authorized users.
2. Information we collect
We may collect business registration details, account information, contact details, subscription and billing data, support communications, and operational data entered into the platform, including customer records, quotations, invoices, payment entries, and activity logs.
3. How we use information
Information is used to create and manage accounts, operate quotations and billing workflows, provide support, communicate important service updates, improve the platform, and maintain service reliability and security.
4. Support access and supervised assistance
Where setup, troubleshooting, migration, training, security review, or service administration requires it, authorized platform personnel may access a business account in a controlled support mode. Such access is intended only to diagnose issues, assist with setup or recovery, verify reported behavior, protect the service, or complete a support request raised by or for the business.
We may log support access activity, including the acting platform user, business context, time of access, and related operational events, to help maintain accountability, auditability, and platform security.
5. Business data and user responsibility
Businesses remain responsible for the accuracy, legality, and appropriateness of the data they enter into the platform. This may include customer details, document values, payment records, and internal business notes or references.
Where a business enters personal information relating to its customers, staff, vendors, or contacts, the business is responsible for having the necessary rights, notices, permissions, and lawful basis to collect, use, and store that information in the platform.
6. Sharing and disclosure
We do not sell business data. Information may be shared only when reasonably necessary to operate the service, work with trusted service providers, comply with legal obligations, respond to lawful requests, or protect the platform and its users.
7. Storage, retention, and security
We use reasonable technical and administrative safeguards to help protect account access and business data. Information may be retained for as long as needed to operate the service, maintain records, resolve disputes, comply with legal obligations, or support legitimate business and security requirements. No internet-based service can guarantee absolute security.
If we become aware of a security issue that materially affects account data, we may investigate, take containment steps, preserve necessary records, and notify affected parties where required by applicable law or where we consider notice appropriate.
8. Third-party services
The public registration flow may use Google reCAPTCHA to help prevent automated or abusive sign-up attempts. The platform may also rely on hosting, email, analytics, security, payment, communication, or infrastructure providers where needed to operate the service. Use of third-party services may be subject to their applicable privacy and service terms.
9. Access, correction, and deletion requests
Businesses that need help updating account details, correcting submitted information, or discussing deletion of public registration data may contact us through the support details listed below. Requests may be reviewed in line with security, contractual, operational, and legal requirements.
10. Account closure and retained records
After account closure, expiry, suspension, or termination, some information may continue to be retained where needed for invoices, support history, audit logs, security records, dispute handling, legal compliance, backup integrity, or legitimate business administration.
11. User responsibilities
Users should protect their account credentials, use the platform responsibly, and notify us if there is any suspected unauthorized access, security issue, or misuse involving their account.
12. Policy updates
This Privacy Policy may be updated from time to time to reflect operational, legal, or product changes. Any revised version will be published with an updated effective date.
13. Contact
For privacy-related questions, please contact The Project Jugaad at support@theprojectjugaad.com, call +91 96383 91900, or write to C/104, Shreeji Sharnam, Nr. Sai Baba Temple, Chhani Jakat Naka, Vadodara-390002, Gujarat, India.